Subject: Tech Support Candidate - Suraj Loshali
From: Suraj Loshali <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 11 Sep 2021 06:21:47 -0400

| | Tech Support Test

Name | Suraj Loshali
E-mail | [email-masked]
Phone Number | (110096) 9997058632
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | New ashok nagar, New Delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Na | | |
Previous Employer 1 | Na | | |
Previous Employer 2 | Anytime fitness gym | Telecaller | May 2020 | 25k

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

I will open a new tab and check to see if I can load another website like google.com or mozilla.org.

If I can open another site, I will skip down to the problem only happens with certain websites.

If I can't open another site, I will continue on to the next step.

I will launch another browser, like Internet Explorer, and try to open the site that I was having problem with.

If the site works in another browser, I will see the problem only happens in Firefox.

If the site doesn't work in another browser then I will check out the problem happens in all the web browsers.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Go to settings

2. Tap the Bluetooth option

3.Turn on Bluetooth

4. A list of available devices will appear.

5. If your speaker is not listed, press the button on your speaker that makes it discoverable – it’s often a button with a Bluetooth symbol on it.

6. On your mobile select your speaker (it might be a random product number but should have the speaker’s brand name listed) and that’s it, you’re connected.

What according to you makes you a good candidate for customer service or technical support job?

The thing that makes me a good candidate for customer service or technical support job is my work ethics and my experience in extensive customer service and management aswell as my ability to adapt to any situation.

I have a passion for success and goal oriented demeanor that would push me to accomplish my set tasks. Also, with my personable character, I can work well and communicate with others to contribute to team efforts. In all that I do, I would strive to advance the company aswell as my career goals.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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