Subject: Tech Support Candidate - Priya Yadav
From: Priya Yadav <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 11 Sep 2021 06:09:40 -0400

| | Tech Support Test

Name | Priya Yadav
E-mail | [email-masked]
Phone Number | (79880) 7988003536
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | New Delhi
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Networking - advance

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Fresher | | |
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First of all identifying the problem.It is due to network or some firewall or security issues or not data store in browser regarding the website.If network then troubleshooting to network.If firewall then allow to use of web site.If security issue then go with advance security option.Un required cookies or cached info then clear them.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | First of all we u want on Bluetooth on phone and on the speaker. The search the Bluetooth  device in phone.Then select the device and pair
What according to you makes you a good candidate for customer service or technical support job? | Knowledge of new technologies and quick learning ability of new technologies. Good communication skills and comfortable  with customers.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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