Subject: Tech Support Candidate - Showkat Ahmad Khokher
From: Showkat Ahmad Khokher <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 11 Sep 2021 03:31:35 -0400

Tech Support
Test

Name

Showkat
Ahmad Khokher

E-mail

[email-masked]

Phone Number

(+91) 9149431797

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute only using Metro

Where
do you currently live (area)

Noida Sector 62

Which best describes your Technical Support capabilities

I don't have Tech Support experience, but I am confident with
my skills I can do it

Please tell us which areas below are
you comfortable and confident in your support abilities: (select all that
applies)

MS Windows - Basic
Networking -
basic

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

NA

Previous Employer 1

NA

Previous
Employer 2

NA

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with International customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat

Situation: You are trying to open a website
(www.ndtv.com) on your browser, and you get an error. As a computer user, please
tell us all the steps you will take in logical order to troubleshoot the
problem. Please answer in Grammatically correct english.

Below are
steps to tackle the problem

I will make sureure the Internet Connection works.

Open the page in another browser.

Close other tabs, extensions, and apps.

Restart the browser.

Check the web address for typos.

Restart the device.

Please list the steps to connect a
Bluetooth speaker to your mobile phone.

First
switch on the Bluetooth of both devices. Open the Bluetooth settings on mobile
phone and click on search new device, there will be speaker's name, click on it
& it will be paired.

What according to you makes you a
good candidate for customer service or technical support job?

I truly believe that the most important thing is to be patient
and warm with customers. It will leave a good impression on customers, it may
soften their anger or distress about their issue and they will eventually have a
better customer experience. On the other hand being kind is not enough. It is
crucial for me to be able to solve all customer’s issues efficiently and the
fastest possible.

On a scale of 1 - 5 please rate your
fluency in spoken English

4