Subject: Tech Support Candidate - Swetabh Singh
From: Swetabh Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 11 Sep 2021 03:14:59 -0400

| | Tech Support Test

Name | Swetabh Singh
E-mail | [email-masked]
Phone Number | (+91) 9667462937
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | New Delhi
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | United Healthcare Parekh Insurance Pvt Ltd | Team Leader | May 2020 | 52,000
Previous Employer 1 | Vipul Medcorp Insurance Tpa Pvt ltd | Customer Relationship Manager | January 2019 | 36000
Previous Employer 2 | Abbott Healtcare | Area Business Manager | July 2017 | 47000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1.)will refresh the website
2.) I Will try opening the website by closing the browser.
3.)if the website still doesn't open will open the website with a different web browser.
4.)if the website still doesn't open then will uninstall and then reinstall the browser and then try to open the website

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.)Switch on the Bluetooth in your phone.
2.)Switch on the Bluetooth in your speaker and then pair it with the phone and then connect it.
3.) Ones the phone is paired with the speaker, the speaker will get connected.

What according to you makes you a good candidate for customer service or technical support job? | I have prior customer-facing experience and my exposure has been in customer service itself. I am a good fit for technical support as my background is in Computer science engineering and I am technically sound.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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