Subject: Tech Support Candidate - Anushka Bansal Anushka
From: Anushka Bansal Anushka <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 11 Sep 2021 03:05:48 -0400

Tech Support
Test

Name

Anushka
Bansal Anushka

E-mail

[email-masked]

Phone Number

(91) 8791173547

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute only using Metro

Where
do you currently live (area)

Ghaziabad

Which best describes your Technical Support capabilities

I don't have Tech Support experience, but I am confident with
my skills I can do it

Please tell us which areas below are
you comfortable and confident in your support abilities: (select all that
applies)

MS Windows - Basic

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

IndusInd bank

Service delivery manager

7 july

Previous
Employer 1

NA

Previous Employer 2

NA

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with International customers on
Phone
Interacted with customers over Email

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

1. Restart my device.

2.Make sure that internet connection works.

3. Check if the website is down for everybody or just me.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

1.Swipe down from the top of the screen.

2.Touch and hold Bluetooth .

3.Tap Pair new device. If you don't find Pair new device, check under "Available
devices" or tap More. Refresh.

4.Tap the name of the Bluetooth device you want to pair with your device.

5.Follow any on-screen instructions.

What according to
you makes you a good candidate for customer service or technical support
job?

"Customer First" is a mantra for any Organisation to succeed
in its business. I follow this mantra.  Being responsive with positive
attitude, taking accountability & ownership, understanding Customer issues
as a partner and providing proactive cost effective and best solutions towards
the problems before the Customer realises would definitely differentiate you
from others.

On a scale of 1 - 5 please rate your fluency in
spoken English

4