Subject: Tech Support Candidate - PAVNESH KUMAR
From: PAVNESH KUMAR <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 10 Sep 2021 11:41:44 -0400

| | Tech Support Test

Name | PAVNESH KUMAR
E-mail | [email-masked]
Phone Number | (+91) 7982097382
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | FARIDABAD
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Networking - basic
Hardware - Basic
Speakers & Audio
CLOUD

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | NA | NA | NA | NA
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies) | Interacted with Domestic customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1-Check the internet conection first.if it is ok then try open the website on new tab.if it is still not working
2- Now check this website on other browsers if it is still not working.
3-Buy try this it means website is down or some error
4- To resolve this first clear all caches and then troubleshoot the webpage.
5- If there is any normal error then the website is open after troubleshoot and if the web site is down then it can't be open.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1 Go to settings.

2 Tap the Bluetooth option.

3 Turn on Bluetooth.

4 A list of available devices will appear.

5 If your speaker is not listed, press the button on
your speaker that makes it discoverable – it’s
often a button with a Bluetooth symbol on it.

6 On your mobile select your speaker (it might be
a random product number but should have the
speaker’s brand name listed) and that’s it,
you’re connected.

What according to you makes you a good candidate for customer service or technical support job? | The positive attitude towards customer and willingness to help someone by providing the correct resolution or information. Maintaining professional relationship with the customer. good communication skills
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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