Subject: Tech Support Candidate - Priyanka Chauhan
From: Priyanka Chauhan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 10 Sep 2021 09:11:08 -0400

| | Tech Support Test

Name | Priyanka Chauhan
E-mail | [email-masked]
Phone Number | (93104) 99898
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | NEW DELHI
Which best describes your Technical Support capabilities | I don't have experience or skills for Technical Support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA* | NA* | NA* | NA*
Previous Employer 1 | NA* | NA* | NA* | NA*
Previous Employer 2 | NA* | NA* | NA* | NA*

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | If I'm having the trouble with a website, I'll click the padlock icon Fx89Padlock in the address bar to see if Firefox has blocked parts of the page that are not secure.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

For connecting the Bluetooth to a speaker or a phone the following steps should be taken:-
1)- Swipe down from the top of the screen.
Touch and hold Bluetooth .
2)- Tap Pair new device. If you don't find Pair new device, check under "Available devices" or tap More. Refresh.
3)- Tap the name of the Bluetooth device you want to pair with your device.

What according to you makes you a good candidate for customer service or technical support job? | As customer are the first priority of any Organisation to suceed in its business. I follow this mantra.  Being responsive with positive attitude, taking accountability & ownership, understanding Customer issues as a partner and providing proactive cost effective and best solutions towards the problems before the Customer realizes would definitely differentiate you from others.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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