Subject: Tech Support Candidate - Aftab Alam
From: Aftab Alam <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 10 Sep 2021 06:30:29 -0400

| | Tech Support Test

Name | Aftab Alam
E-mail | [email-masked]
Phone Number | (+91) 9479131297
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Next education India Pvt ltd | Operation Manager anager | 2020 | 40
Previous Employer 1 | Zoom Network & Services | Team leader | 2015 | 18
Previous Employer 2 | SA Integrated IT solution | Technical support Engineer | 2013 | 12

In your past experience you have (select all that applies)

Interacted with customers over Live Chat
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | May be its site is blocked  or its not authorized  to open this site. Or else may be some internet  issue. So first we need to check internet  connection  and then check internet  is working  properly  or not.  If all are fine we can check with ping command  to the server. It's responding  or not.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First need to on Bluetooth  in phone and also Bluetooth  device. Then we need to pair to each other and then it will be connected  to each other the help of OTP or pairing code.
What according to you makes you a good candidate for customer service or technical support job? | If we will provide  our good supports  to customers  and any other employees  and the they will speak about us. It's working good and technical  knowledge.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

| |