Subject: Tech Support Candidate - Kalyanjee Anandjee
From: Kalyanjee Anandjee <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 10 Sep 2021 06:23:36 -0400

| | Tech Support Test

Name | Kalyanjee Anandjee
E-mail | [email-masked]
Phone Number | (+91) 9990949803
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Khora Colony Noida
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Genpact | MT | NA | 44000
Previous Employer 1 | EXL Service.com | QCA | 04/06/2021 | 32000
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | I will 1st check the network connection of my computer (which includes the LAN, WAN).
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Switch on the bluetooth speaker and then switch on the bluetooth in mobile phone then scan for the near by device and select your bkuetooth speaker from the available list of scan
What according to you makes you a good candidate for customer service or technical support job? | Always think from customer prospect and put your self in the same situation and then try to answer.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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