Subject: Tech Support Candidate - Manish Sharma
From: Manish Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 10 Sep 2021 06:06:08 -0400

| | Tech Support Test

Name | Manish Sharma
E-mail | [email-masked]
Phone Number | (+91) 8527268151
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Gurgaon
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | SBI Card | Senior Executive | 20 Sep | 27000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First Go to Google and Visit History and clear the all data and refresh the same and  again try to login
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Switch on the Bluetooth from your Mobile and Speaker and then search the Bluetooth device from your phone. see the Bluetooth name and click on name, and click the option on connect.

What according to you makes you a good candidate for customer service or technical support job?

Be attentive, calm, good listener. soft spoken

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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