Subject: Tech Support Candidate - Athar Alam Athar
From: Athar Alam Athar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 10 Sep 2021 04:24:18 -0400

| | Tech Support Test

Name | Athar Alam Athar
E-mail | [email-masked]
Phone Number | (842002) 8083029975
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Muzaffarpur Bihar
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP
None .

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | N/w | | |
Previous Employer 1 | Coca cola | Sales executives | 2013 -2015 | 14000
Previous Employer 2 | H.u.l | Sales representative | 2015 -2017 | 16000

In your past experience you have (select all that applies) | Interacted with International customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Firstly,we check all the parts of computer are connected in a proper way or not .
Then again logging the computer that it works properly or not .

Please list the steps to connect a Bluetooth speaker to your mobile phone.

(1)firstly we shift Bluetooth in my ear properly .
(2)Then it would connect to my mobile by going on to the device setting .
(3)Then open the switch button to get proper connectivity.

What according to you makes you a good candidate for customer service or technical support job?

(1)Firstly to identify the needs ,wants of a target customers.
(2)Then try to identify the problems regarding services and products .
(3)At last try to sort out all the problem of the customers related to the products .
(4)Focus over customers satisfaction with the products.

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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