Subject: Tech Support Candidate - Kanan Kumari
From: Kanan Kumari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 10 Sep 2021 03:30:49 -0400

Tech Support
Test

Name

Kanan
Kumari

E-mail

[email-masked]

Phone Number

(91) 9709271505

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute only using Metro

Where
do you currently live (area)

Ranchi

Which best describes
your Technical Support capabilities

I don't have experience or
skills for Technical Support

Please tell us which areas below are
you comfortable and confident in your support abilities: (select all that
applies)

MS Windows OS - Advanced
MS Windows -
Basic
Networking - basic
Networking - advance
Hardware -
Basic
Hardware - Advanced
Speakers & Audio

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

NA

Previous Employer 1

Previous
Employer 2

In your past experience you have
(select all that applies)

Did not interact with
customers, supported internal employees

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

1. Restart My Device

2. Make Sure the Internet Connection Works

3. Check if the Website is Down for Everybody or Just Me.

4. Clear Cache and Data of your browser.

5. Try using a different internet browsing application like Chrome or Samsung
Internet.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

1. Swipe down from the top of the screen.

2. Touch and hold Bluetooth .

3. Tap Pair new device. If you don't find Pair new device, check under
"Available devices" or tap More. Refresh.

4. Tap the name of the Bluetooth device you want to pair with your device.

5. Follow any on-screen instructions.

What according to
you makes you a good candidate for customer service or technical support
job?

"Client First" is a mantra for any Organization to suceed in
its business. I follow this mantra. Being responsive with uplifting outlook,
taking responsibility and possession, understanding Customer issues as an
accomplice and giving proactive savvy and best arrangements towards the issues
before the Customer acknowledges would separate you from others.Its about your
demeanor notwithstanding your scholarly capability, similar to you ought to be
calm, acceptable audience, issue solver, supportive, group developer and ability
to draw in individuals well.

On a scale of 1 - 5 please rate your
fluency in spoken English

4