Subject: Tech Support Candidate - mayank sharma
From: mayank sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 10 Sep 2021 03:14:57 -0400

| | Tech Support Test

Name | mayank sharma
E-mail | [email-masked]
Phone Number | (91) 8171111392
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | mayur vihar
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Networking - basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | NA | | |
Previous Employer 2 | NA | | |

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | first of all, I will check my internet connection then  I will reload the website if it still not responding then I will open this website into another web browser. if it is still showing previous errors then I will clear the cache files of my web browser and I will use a VPN to easily access the website.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

From the top of the screen, swipe down.
Check to see if Bluetooth is turned on.
Hold Bluetooth in your hand.

Select a linked but disconnected device from the list of paired devices.

The gadget shows as Connected when your phone and Bluetooth device are connected.

What according to you makes you a good candidate for customer service or technical support job? | I have good communication and interpersonal skills so I can communicate effectively and efficiently with customers. I have good logical, analytical ability and technical skills that will help me quickly understand customers' problems or queries. I am a tech-savvy guy who is always looking for solutions. so I think that these are the qualifications that make me eligible for this position.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |