Subject: Tech Support Candidate - Vikas Kumar
From: Vikas Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 10 Sep 2021 01:33:00 -0400

Tech Support
Test

Name

Vikas
Kumar

E-mail

[email-masked]

Phone Number

(+91) 7387240726

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute only using Metro

Where
do you currently live (area)

Haryana

Which best describes your Technical Support capabilities

I don't have Tech Support experience, but I am confident with
my skills I can do it

Please tell us which areas below are
you comfortable and confident in your support abilities: (select all that
applies)

Salesforce admin

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Cognizant technologies

Support engineee

18 the August
2021

30000

Previous Employer 1

Tech Mahindra

Advisor

1st Nov
2019

25000

Previous Employer 2

In your past experience you have
(select all that applies)

Interacted with International
customers on Phone

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

1. I will check my internet connection.

2. I will browser history and cache.

3. Will check if I have access to that website.

Please list the steps
to connect a Bluetooth speaker to your mobile phone.

1. Switch
on the phone Bluetooth and search for device name.

2. Click on device name and pair the device and it will connect.

What
according to you makes you a good candidate for customer service or technical
support job?

1. I have worked in same domain.

2. I know what is customer service.

3. I am good in communicating with customer.

On a scale of 1 - 5
please rate your fluency in spoken English

4