Subject: Tech Support Candidate - Ravinder Lohia
From: Ravinder Lohia <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 10 Sep 2021 00:17:16 -0400

| | Tech Support Test

Name | Ravinder Lohia
E-mail | [email-masked]
Phone Number | (01275) 271231
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Faridabad
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MacOS
Linux
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Infopro Learning Noida | Media Programmer | 08-2020 | 30000
Previous Employer 2 | IBook Services Faridabad | Lead | 12-2019 | 20000

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. First of all Check internet connection properly
working or not.
2. Open new page and then search.
3. Check internet speed.
4. Wait till time website not open properly.
5. Read and understand occur error get time website

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Run Blutooth on your mobile.
2. Search device which connect, name or number
etc.
3. Click name or number device which connect with
4. Pair connection if need.
5. connect Bluetooth Speaker and enjoy with music

What according to you makes you a good candidate for customer service or technical support job? | Skills
On a scale of 1 - 5 please rate your fluency in spoken English | 3

| |