Subject: Tech Support Candidate - Neha Jain
From: Neha Jain <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 9 Sep 2021 11:41:32 -0400

Tech Support
Test

Name

Neha
Jain

E-mail

[email-masked]

Phone Number

(0131) 9871228919

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

ghaziabad

Which best describes your Technical Support capabilities

I don't have Tech Support experience, but I am confident with
my skills I can do it

Please tell us which areas below are
you comfortable and confident in your support abilities: (select all that
applies)

MS Windows OS - Advanced
Networking -
basic
Networking - advance

Please give us details of your last 3
employments including current. If you've not worked in 3 companies, please enter
NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

NA

Previous Employer 1

Nagarro Software

software
trainee

Previous Employer 2

MGNREGa

Data Analyst

In your past experience you have
(select all that applies)

Interacted with customers over
Email

Situation: You are trying to open a website
(www.ndtv.com) on your browser, and you get an error. As a computer user, please
tell us all the steps you will take in logical order to troubleshoot the
problem. Please answer in Grammatically correct english.

1.
website doesn't load

2. see if the problem is your hand or theirs.

3.Browse a cached version of the page.

4.Disable Add-ons and other interfering software.

5.Check another browser or Incognito Window.

6.Fix your DNS.

Please list the steps to connect a
Bluetooth speaker to your mobile phone.

1.  Pair a
Bluetooth accessory

2. Swipe down from the top of the screen.

3. Touch and hold Bluetooth .

4. Tap Pair new device. If you don't find Pair new device, check under
"Available devices" or tap More Refresh.

Tap the name of the Bluetooth device you want to pair with your device.

Follow any on-screen instructions.

What according to
you makes you a good candidate for customer service or technical support
job?

soft spoken, good listener, problem solver, helpful, team
builder and know how to engage the people well.

On a scale of 1 - 5
please rate your fluency in spoken English

4