Subject: Tech Support Candidate - Bhumika Anand Bhumika
From: Bhumika Anand Bhumika <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 9 Sep 2021 10:59:49 -0400

Tech Support
Test

Name

Bhumika
Anand Bhumika

E-mail

[email-masked]

Phone Number

(91) 8279512420

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute only using Metro

Where
do you currently live (area)

City Center, Noida

Which best describes your Technical Support capabilities

I've worked in Level 1 tech support

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows - Basic

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Blue Ivory Business Solutions

Customer Support Manager and
Operations Executive

10-Sep-21

32000

Previous
Employer 1

OPPO Mobiles MU Pvt Ltd

Front-end Executive

12-
Jan-2020

17000

Previous Employer 2

Maruti Suzuki India
Ltd

Customer Care Executive

4-Feb-2017

11500

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

First, I would look at the kind of error that
appears on the screen. If it's due to connection error, I would check the
internet connectivity. If there's no internet, I'll go ahead with fixing the
connection issue. On the other hand, if the issue is related to sever, I would
try closing the browser and retry to load the webpage again. Also, the same can
be tried in a different browser as well.

Please list the steps
to connect a Bluetooth speaker to your mobile phone.

1- Touch
and hold Bluetooth,

2- Tap Pair new device. If I'll not find "Pair new device", I will check under
"Available devices" or tap More or will refresh.

3- Tap to the name of the Bluetooth device I'll be looking for or want to pair
with my device.

4- For "Paired Device", I will tap on Bluetooth to connect with my
device.

What according to you makes you a good candidate
for customer service or technical support job?

Being the
part of Customer Service Department for almost 6 years, I will be the strong
addition to the team because I have ability to listen and answer accordingly,
ability to handle escalations as I have handled multiple complex situations and
also prepared the CSAT report (with TAT) for HO and HQ department and
troubleshooting and bug reports of newly launched devices. I have been rewarded
for my dedication and honestly towards my work and will resume if, I would get
hired.

On a scale of 1 - 5 please rate your fluency in
spoken English

4