Subject: Tech Support Candidate - Dona Joji
From: Dona Joji <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 9 Sep 2021 09:03:14 -0400

Tech Support
Test

Name

Dona
Joji

E-mail

[email-masked]

Phone Number

(91) 9207408890

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute only using Metro

Where
do you currently live (area)

Sector 52

Which best describes your Technical Support capabilities

I don't have experience or skills for Technical
Support

Please tell us which areas below are you comfortable
and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware -
Basic
Speakers & Audio
VoIP

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Previous Employer 1

Teleperformance Global
Services Pvt Ltd

Customer service executive

20 June

12000

Previous
Employer 2

Focus Organization

Business development
associate

August 22

14000

In your past
experience you have (select all that applies)

Interacted
with Domestic customers on Phone

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

I will try reloading the page simply by clicking
on reload image on the left top corner of the page. If that does not work I will
try to reload it by clicking Cntrl + F. If that also does not work I will close
the tab and try open the page again. Finally I will turn off the internet
connection and then turn it on and try load the page again.

Please
list the steps to connect a Bluetooth speaker to your mobile phone.

Switch on the bluetooth speaker, turn on bluetooth on your
mobile phone, the phone starts searching for new devices , pair the phone with
the speaker and then connect it with speaker.

What according to
you makes you a good candidate for customer service or technical support
job?

Tolerance is the lowest virtue one needs to have but it is the
best virtue needed is customer service. It is different from
patience.

On a scale of 1 - 5 please rate your fluency in
spoken English

4