Subject: Tech Support Candidate - Abhinav Puneet
From: Abhinav Puneet <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 9 Sep 2021 08:38:57 -0400

Tech Support
Test

Name

Abhinav
Puneet

E-mail

[email-masked]

Phone Number

(+91) 8595302419

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute only using Metro

Where
do you currently live (area)

Shahdara delhi

Which best describes your Technical Support capabilities

I don't have Tech Support experience, but I am confident with
my skills I can do it

Please tell us which areas below are
you comfortable and confident in your support abilities: (select all that
applies)

MS Windows OS - Advanced
MS Windows -
Basic
MacOS
Networking - basic
Hardware - Basic
Speakers &
Audio

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Tech Mahindra

Sr customer rep

0

40k

Previous
Employer 1

IEnergizer

Sr customer executive

March 2021

40
k

Previous Employer 2

Moodys Analytics

Delivery
Lead

July 2018

40k

In your past
experience you have (select all that applies)

Interacted
with International customers on Phone
Interacted with customers over
Email
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

Which error is appearing on the screen

Try on a different browser

Check internet connection

Clear browser cache and cookies

Check IP address and Mac addredd

Please list the steps
to connect a Bluetooth speaker to your mobile phone.

Open
bluetooth

Search for open and available devices to be connected

Choose the speaker to be connected

Ready to use!

What according to you makes you a good candidate
for customer service or technical support job?

Have good
experience in customer services and tech support thanks to EA sports, where i
have worked for 1 year.

Excellent communication skills and knowledge of tech support

Patience to understand and assist the customer as required.

On a
scale of 1 - 5 please rate your fluency in spoken English

5