Subject: Tech Support Candidate - robin kumar
From: robin kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 9 Sep 2021 04:40:42 -0400

| | Tech Support Test

Name | robin kumar
E-mail | [email-masked]
Phone Number | (+91) 9717382764
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | ghaziabad
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | If you can hear audio but can't see video on the NDTV Live video page, this may indicate complications in how your computer handles hardware accelerated video. Hardware accelerated playback (also known as Stage Video) is a feature of the latest version of Adobe Flash, version 10.2, that harnesses your computer’s video hardware to reduce the load on the CPU, delivering smoother video playback with fewer dropped frames, particularly at higher resolutions. A small percentage of NDTV users, however, have reported problems with video playback since this feature rolled out. These are some possible symptoms:

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Go to settings.Tap the Bluetooth option.urn on Bluetooth.A list of available devices will appear.
If your speaker is not listed, press the button on your speaker that makes it discoverable it's often a button with a Bluetooth symbol on it.On your mobile select your speakernd that’s it, you’re connected!

What according to you makes you a good candidate for customer service or technical support job? | I first gather info and facts from the customer, then identify and verify the issue. Next, I try common quick fixes. If that’s not successful, I use additional resources to research the issue. Once a solution is found, I perform appropriate repairs or replacement if necessary. After the solution is implemented, I test thoroughly to ensure everything is OK.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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