Subject: Tech Support Candidate - Ashwani Vashisth
From: Ashwani Vashisth <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 9 Sep 2021 04:32:11 -0400

| | Tech Support Test

Name | Ashwani Vashisth
E-mail | [email-masked]
Phone Number | (+91) 8376819594
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Rohini,Delhi
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Hardware - Advanced
VoIP
Ms office

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | Flywings Simulator Training Centre Pvt. Ltd. | Simulator Engineer | 10/08/2021 | 25000
Previous Employer 2 | Li & Fung India Pvt. Ltd. | Assistant Order management | 01/05/19 | 18600

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First of all I will check for my internet connection whether it is connected to a proper network or not.
If it is connected and I face an error I will check the web address for typos.
If the address is correct, I will then clear my cache image and files and other site data and then reload the page. It should work.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Switch on the bluetooth for both speaker and your phone.
In your mobile phone bluetooth menu refresh it your speaker's bluetooth name would be appearing in available devices list.
Click on the device name and select pair option.
If asked for a pin try with 0000.
Your bluetooth will get connected.

What according to you makes you a good candidate for customer service or technical support job?

I am confident about my communication skills.
I am a good listener, problem solver, helpful, team builder and know how to engage the people well.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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