Subject: Tech Support Candidate - Babita Mishra
From: Babita Mishra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 9 Sep 2021 04:10:22 -0400

| | Tech Support Test

Name | Babita Mishra
E-mail | [email-masked]
Phone Number | (0124) 9873823438
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Gurugram
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Na | Na | Na | Na
Previous Employer 1 | Bharti hexacom Ltd, jaipur | Officer | April 2009 | 30000
Previous Employer 2 | Idea telecommunicationLtd, jaipur | Officer | 2007 | 20000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First I will chk my internet connection, if that's ok then I will chk either website is down or not and if all these things ok then u will restart my device
Please list the steps to connect a Bluetooth speaker to your mobile phone. | 1 go to settings option.   2. Select bluetooth option.   3. Chk the device name is showing or not and if shows select the device name.
What according to you makes you a good candidate for customer service or technical support job? | My thinking that first understand what customer try to tell u n then after understanding their need resolves the issue..
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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