Subject: Tech Support Candidate - Deepshikha tiwari Deepshikha
From: Deepshikha tiwari Deepshikha <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 9 Sep 2021 03:58:22 -0400

Tech Support
Test

Name

Deepshikha
tiwari Deepshikha

E-mail

[email-masked]

Phone Number

(201301) 8840930784

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I live walking distance to office

Where
do you currently live (area)

Noida 62

Which best describes your Technical Support capabilities

I've worked in Level 1 tech support

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows - Basic
Networking -
basic

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

HCL technologies Pvt Ltd

Advisor

June2021

16000

Previous Employer 1

Club Mahiendra

Telecaller

Dec2020

12500

Previous Employer 2

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with International customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat

Situation: You are trying to open a website
(www.ndtv.com) on your browser, and you get an error. As a computer user, please
tell us all the steps you will take in logical order to troubleshoot the
problem. Please answer in Grammatically correct english.

First of
all we have to trying to refresh than afterwards we have to restart the system
,next we will rebooted the system so that we get the problem
resolved

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

First we have to turn on the bluetooth than we
have to find the particular speaker name in bluetooth connectivity list than
after finding it we have to directly connect it.

What according to
you makes you a good candidate for customer service or technical support
job?

For me a good customer services will be when we have to find
the problem without loosing your patience level , try to fix the particular task
on time  and also do the particular thing in a right way.

On a
scale of 1 - 5 please rate your fluency in spoken English

4