Subject: Fwd: Tech Support Candidate - Mohtashim Mehmood
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>, saurabh <[email-masked]>
Cc: Darpan Arora <[email-masked]>
Date: Thu, 9 Sep 2021 00:04:24 -0700 (MST)

Hi Deeksha/Saurabh, 

PFA the feedback for the candidate. 

    * Has Good Comm Skills 
    * Has worked with Personiv in Telus Account 
    * Last Position was AM with Personiv 
    * was on salary of 45K/- In Hand 
    * Expecting for 55K in Hand 
    * Immediate Joiner, Has knowledge of client interaction, SLA, Attrition & Team Handling 

Regards, 
Darpan Arora 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On Sep 9, 2021, at 2:59 AM, Ambika Mehta <[email-masked]> wrote: 

	

	
	
			Tech Support Test 
		Name 	Mohtashim Mehmood 
E-mail 	[email-masked] 
Phone Number 	(91) 9811211756 
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I can commute only using Metro 
Where do you currently live (area) 	Kalindi Kunj 
Which best describes your Technical Support capabilities 	I don't have Tech Support experience, but I am confident with my skills I can do it 
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows - Basic 
Networking - basic 
Hardware - Basic 
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	Na 	Na 	Na 	Na 
Previous Employer 1 	Personiv 	Assistant Manager Operations 	18th August 2021 	50000 
Previous Employer 2 	Serco BPO 	TSO 	Dec 2012 	24000 
In your past experience you have (select all that applies) 	Interacted with International customers on Phone 
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	Open a new tab and check to see if you can load another website like google.com or mozilla.org. 
If you can open another site, skip down to The problem only happens with certain websites. 
If you can't open another site, continue on to the next step. 
Launch another browser, like Internet Explorer, and try to open the site you were having problems with. 
If the site works in another browser, see The problem only happens in Firefox. 
If the site doesn't work in another browser, check out The problem happens in all web browsers. 
Please list the steps to connect a Bluetooth speaker to your mobile phone. 	Swipe down from the top of the screen. 
Touch and hold Bluetooth . 
Tap Pair new device. If you don't find Pair new device, check under "Available devices" or tap More. Refresh. 
Tap the name of the Bluetooth device you want to pair with your device. 
Follow any on-screen instructions. 
What according to you makes you a good candidate for customer service or technical support job? 	CSRs should display resolve differently than most people. The ideal candidate tends to be passionate about their work and get a lot of enjoyment and pleasure out of it. Reliability: Tendency to behave in an uncompromising and consistently honest, moral, and ethical manner. 
On a scale of 1 - 5 please rate your fluency in spoken English 	5