Subject: Tech Support Candidate - Kashyap Karen Mehar Boorla
From: Kashyap Karen Mehar Boorla <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 9 Sep 2021 02:59:05 -0400

| | Tech Support Test

Name | Kashyap Karen Mehar Boorla
E-mail | [email-masked]
Phone Number | (+91) 7058846698
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Nagpur
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Hardware - Basic
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Ideas to Impacts Pvt. Ltd. | L1 Support Executive | | 40000
Previous Employer 1 | Teletech | Chat Support Executive | 06/01/2021 | 26000
Previous Employer 2 | Alacrity eCommerce Solutions Pvt. Ltd. | Supervisor of Outbound Team | 20/12/2019 | 30000

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. I will double check the website address I have entered just to make sure I didn't spell it wrong.

2. I will check if my internet is working.

3. I will clear the cookies of my browser and try accessing the website again.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Turn on the Bluetooth on my phone from the notification bar or by going to the settings menu.

2. Turn on the bluetooth speaker and put it on pairing mode.

3. Go to the bluetooth menu on my phone and pair the device from there by using a pre-defined key-code.

4. Rename the device as per our liking (Optional step)

What according to you makes you a good candidate for customer service or technical support job? | For any customer service role, the first and foremost quality we need to have is the listening skills. A person who listen to the customer's problem closely and tries to understand it more has a better chance to provide good service to the customer. Probing skills are equally important to get in-depth information about the customer's problem. Expressing empathy to the customer's problem or condition, so the customer feels that we understand his problem. Providing timely resolutions to the customer problems.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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