Subject: Tech Support Candidate - Lalit Kumar
From: Lalit Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 9 Sep 2021 02:23:17 -0400

| | Tech Support Test

Name | Lalit Kumar
E-mail | [email-masked]
Phone Number | (+91) 7827961353
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Delhi yamuna vihar
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | TNS Networking solution | Av engineer | Current | 26400
Previous Employer 1 | VIS Network | Av solution design | March 2020 | 20000
Previous Employer 2 | Techconnect | Av GET | Feb 2018 | 12000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Check the network connection.
Check the proxy setting of browser,
Check the site may be blocked via firewall,
Try to reach the site with other network and confirm site server not down.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn on power of both device,
On blutooth in your mobile tap on speaker name and pair,
If your speaker not showing try to press blutooth icon on speaker and rescan your blutooth on mobile.

What according to you makes you a good candidate for customer service or technical support job?

Polite behavior,
Abilty to solve customer query and issue with minimal time.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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