Subject: Tech Support Candidate - Tushar Natani
From: Tushar Natani <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 9 Sep 2021 02:12:16 -0400

Tech Support
Test

Name

Tushar
Natani

E-mail

[email-masked]

Phone Number

(91) 9529498352

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Jaipur

Which best describes
your Technical Support capabilities

I've worked in Level 2 tech
support

Please tell us which areas below are you comfortable
and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Networking - basic
Networking -
advance
Hardware - Basic
Hardware - Advanced
Speakers &
Audio

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

NA

NA

NA

NA

Previous Employer 1

Extramarks education India pvt
ltd

Area sales manager

18 oct 2020

33000

Previous Employer 2

Udayy

Sales Manager

20 June
2021

50000

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with International customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

1.I will restart the computer as this clear cache
memory, Many basic problems can be solved simply by restarting your device. This
clears caches, and forces the device to re-load the program or web page you may
be having issue with, rather than use something that may be partially wrong.

2. Then after this above this step , then also not not working I will check my
internet connection , as just by searching results on google.

3. I will check other websites as this can be case when ndtv website is down
.

4. Last I can try for troubleshooting problem solutions

Please
list the steps to connect a Bluetooth speaker to your mobile phone.

1. Switch On the Bluetooth of the mobile phone and and then On
Bluetooth of speaker.

2. Then Open Bluetooth option in mobile phone from settings, search for the
device name of speaker  and pair the device option will come and click on name
of Bluetooth speaker name , after this it will get paired and you can play the
song from mobile

What according to you makes you a
good candidate for customer service or technical support job?

Customer First" is a mantra for any Organization to succeed in
its business. I follow this mantra.  Being responsive with positive attitude,
taking accountability & ownership, understanding Customer issues as a
partner and providing proactive cost effective and best solutions towards the
problems before the Customer realizes would definitely differentiate me  from
others.

On a scale of 1 - 5 please rate your fluency in
spoken English

5