Subject: Fwd: Tech Support Candidate - Shankey Khanna
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>, saurabh <[email-masked]>
Cc: Darpan Arora <[email-masked]>
Date: Wed, 8 Sep 2021 23:12:03 -0700 (MST)

Hi Deeksha/Saurabh, 

PFA the feedback for the candidate. 

    * Has Good Comm Skills 
    * Has worked with Genpact, Teleperformance & NIIT 
    * Last Position was AM with NIIT 
    * was on salary of 43221/- In Hand 
    * Okay for 47K in Hand 
    * Immedaite Joiner, Has knowledge of client interaction,SLA, Attrition & Team Handling 

Alos shared one profile yesterday as well for Candidate- Sagar Manocha 

Regards, 
Darpan Arora 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On Sep 9, 2021, at 9:46 AM, Ambika Mehta <[email-masked]> wrote: 

	

	
	
			Tech Support Test 
		Name 	Shankey Khanna 
E-mail 	[email-masked] 
Phone Number 	(+91) 9899579959 
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I have my own 2/4 wheeler transport 
Where do you currently live (area) 	Laxminagar delhi 
Which best describes your Technical Support capabilities 	I don't have Tech Support experience, but I am confident with my skills I can do it 
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows OS - Advanced 
MS Windows - Basic 
Linux 
Networking - basic 
Hardware - Basic 
Speakers & Audio 
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	NIIT 	AM 	21 june 2021 	
Previous Employer 1 	Teleperformance 	Team leader 	1 July 2020 	
Previous Employer 2 	Genpact 	Team leader 	18 june 2018 	
In your past experience you have (select all that applies) 	Interacted with Domestic customers on Phone 
Interacted with International customers on Phone 
Interacted with customers over Email 
Interacted with customers over Live Chat 
Used a case management tool 
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	1)We need to Check the internet connection 
2) We have to check the router connection 
3) Browser is updated or not 
4) using correct URL 
Please list the steps to connect a Bluetooth speaker to your mobile phone. 	Wr need to switch on the speaker and open the mobile blurtooth. 
After that scan the bluetooth and once the speaker name visible we have to connect with it and play songs 
What according to you makes you a good candidate for customer service or technical support job? 	I know how to resolve the customer query. 
Goood command over english. 
Good experience in customer service 

On a scale of 1 - 5 please rate your fluency in spoken English 	4