Subject: Tech Support Candidate - Rahul Anandh
From: Rahul Anandh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 9 Sep 2021 02:05:41 -0400

Tech Support
Test

Name

Rahul
Anandh

E-mail

[email-masked]

Phone Number

(968) 8333350

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Coimbatore

Which best describes your Technical Support capabilities

I've worked in Level 1 tech support

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows - Basic
Networking -
basic
Hardware - Basic
Speakers & Audio

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

G TEKH

SALES AND MARKETTING

12-8-2019

39000

Previous Employer 1

HYDROX

B2B SALES

28-12-2019

45000

Previous Employer 2

BYJU'S

INSIDE SALES

9-3-2021

40000

In your past
experience you have (select all that applies)

Interacted
with Domestic customers on Phone
Interacted with customers over
Email
Interacted with customers over Live Chat

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

1. I WILL TRY TO RESTART MY DEVICE

2. TROUBLESHOOT MY INTERNET CONNECTION

3.  TRY WITH A DIFFERENT BROWSER

4. RESTARTING ROUTER DEVICE

Please list the steps to connect a
Bluetooth speaker to your mobile phone.

TO CONNECT
BLUETOOTH SPEAKER WITH MOBILE PHONE

1. TURN ON BLUETOOTH MODE IN SPEAKER FOR PARING

2. IN MOBILE PHONE NAVIGATE TO SETTINGS AND SELECT BLUETOOTH

3. TURN ON BLUETOOTH, NOW YOU WILL SEE LIST OF DEVICES PAIRED

4. SELECT "ADD NEW DEVICE"

5. YOU WILL FIND NAME OF YOUR BLUETOOTH SPEAKER , SELECT THE DEVICE

6. CLICK CONNECT

What according to you makes you a
good candidate for customer service or technical support job?

THE CANDIDATE SHOULD BE A GOOD LISTENER AND SHOULD BE MORE
PATIENT ENOUGH TO LISTEN AND UNDERSTAND IN CUSTOMERS POINT OF VIEW TOWARDS THE
ISSUE . SHOULD HAVE A HELPING MIND.

On a scale of 1 - 5
please rate your fluency in spoken English

5