Subject: Tech Support Candidate - Sonam Nigam
From: Sonam Nigam <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 9 Sep 2021 01:57:22 -0400

| | Tech Support Test

Name | Sonam Nigam
E-mail | [email-masked]
Phone Number | (91) 8319239361
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Gurgaon
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Salesforce

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Home First Finance Company India Limited | Customer Service Manager | Current Employee | 674500
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

I will be follow the below mentioned steps
1. Will check for the wifi or ethernet is connection.
2. If device is connected then will check for the connection, if multiple connection are present then will check for the correct one.
3. Will see if internet connection is available. If there is network issue from provider, no internet available will be written below connection. In such case, I will contact service provider.
4. If internet connection is available,I try to restart wifi and login to service provider. If ethernet, will disconnect the network from control panel-network and reconnect it and login if required.
5. Will check if website is down
6. Lastly will restart my device to check for any system error

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Switch on Bluetooth Speaker
2. Turn on Bluetooth Button on mobile phone
3. From the Bluetooth Dropdown list - Pair the Bluetooth Speaker

What according to you makes you a good candidate for customer service or technical support job? | I have learned various skills being the customer service manager, where I feel the most important is listening to the customer. My listening skills, prompt resolutions, patience, effective communication and maintaining continuous contact with the customer (when required) makes me a suitable candidate for customer service opportunities.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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