Subject: Tech Support Candidate - Sanjay Kumar
From: Sanjay Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 9 Sep 2021 01:55:39 -0400

Tech Support
Test

Name

Sanjay
Kumar

E-mail

[email-masked]

Phone Number

(091) 8295113273

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Faridabad

Which best describes your Technical Support capabilities

I don't have Tech Support experience, but I am confident with
my skills I can do it

Please tell us which areas below are
you comfortable and confident in your support abilities: (select all that
applies)

MS Windows OS - Advanced
MS Windows -
Basic
MacOS
Speakers & Audio

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Reznext Global Pvt LTD

Technical account
manager

31 Jan 2021

35000

Previous Employer 1

Yatra online Pvt LTD

Senior product
executive

30 Sept 2019

34000

Previous Employer 2

Birdres technology Pvt
LTD

Team Leader

31 Aug 2014

24000

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with customers over Email
Interacted with
customers over Live Chat

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

This site can't be reached Error

Clear browser cache, history and cookies.

Reset Chrome browser settings.

Reset Wi-Fi Modem.

Restart DNS client.

Change IPv4 DNS Address.

Disable "Experimental QUIC protocol" flag.

Changing maximum allowed TLS version.

Reset the Chrome profile Sync.

Please list the steps to connect a
Bluetooth speaker to your mobile phone.

Step 1: Put
the speaker in pairing mode. Switch on the speaker and long press the Bluetooth
button on the device. ...

Step 2: Switch on Bluetooth on mobile phone. Go to settings in your phone (both
Android and iOS) and select the Bluetooth settings option. ...

Step 3: Wait for the phone to connect.

What according to
you makes you a good candidate for customer service or technical support
job?

My past company experience

On a scale of 1 - 5
please rate your fluency in spoken English

3