Subject: Tech Support Candidate - Ankit Sharma
From: Ankit Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 9 Sep 2021 01:32:50 -0400

Tech Support
Test

Name

Ankit
Sharma

E-mail

[email-masked]

Phone Number

(91) 9928048886

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Alwar

Which best describes
your Technical Support capabilities

I don't have Tech Support
experience, but I am confident with my skills I can do it

Please
tell us which areas below are you comfortable and confident in your support
abilities: (select all that applies)

MS Windows OS - Advanced
MS
Windows - Basic

Please give us details of your last 3
employments including current. If you've not worked in 3 companies, please enter
NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Au small finance bank ltd

Ooreation manager

30 April
2021

40000

Previous Employer 1

Icici bank ltd

Opreations
manager

38000

Previous Employer 2

Axis bank ltd

Ooreation
manager

34000

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with International customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat

Situation: You are trying to open a website
(www.ndtv.com) on your browser, and you get an error. As a computer user, please
tell us all the steps you will take in logical order to troubleshoot the
problem. Please answer in Grammatically correct english.

Many
basic problems can be solved simply by restarting your device. This clears
caches, and forces the device to re-load the program or web page you may be
having issue with, rather than use something that may be partially
wrong.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

Swipe down from the top of the screen.

Touch and hold Bluetooth .

Tap Pair new device. If you don't find Pair new device, check under "Available
devices" or tap More. Refresh.

Tap the name of the Bluetooth device you want to pair with your device.

Follow any on-screen instructions

What according to
you makes you a good candidate for customer service or technical support
job?

I wanna join  your company because your team is making life
easier and more enjoyable for millions of people. The scale of your work is
tremendous, and I feel like my work here can have a real positive impact. I also
love the company culture and how there’s a focus on teamwork and
collaboration

On a scale of 1 - 5 please rate your fluency in
spoken English

4