Subject: Tech Support Candidate - Shankey Khanna
From: Shankey Khanna <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 9 Sep 2021 00:16:40 -0400

| | Tech Support Test

Name | Shankey Khanna
E-mail | [email-masked]
Phone Number | (+91) 9899579959
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Laxminagar delhi
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NIIT | AM | 21 june 2021 |
Previous Employer 1 | Teleperformance | Team leader | 1 July 2020 |
Previous Employer 2 | Genpact | Team leader | 18 june 2018 |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1)We need to  Check the  internet connection
2) We have to check the router connection
3) Browser is updated or not
4) using correct URL

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Wr need to switch on the speaker and open the mobile blurtooth.
After that scan the bluetooth and once the speaker name visible we have to connect with it and play songs

What according to you makes you a good candidate for customer service or technical support job?

I know how to resolve the customer query.
Goood command over english.
Good experience in customer service

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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