Subject: Tech Support Candidate - Satya Prakash Satys
From: Satya Prakash Satys <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 9 Sep 2021 00:12:12 -0400

| | Tech Support Test

Name | Satya Prakash Satys
E-mail | [email-masked]
Phone Number | (0129) 9560897232
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Faridabad
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Chegg India Pvt Ltd | SME | | 45000
Previous Employer 1 | NSIC | Executuve Assistant | Aug2013 | 30000
Previous Employer 2 | CMS | Senior Help desk | July 2007 | 20000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1Check internet connection
2reset the modem
3refersh the system by restarting the computer
4Check lan cable installed properly
5.check proxy settiing in Google advance settimg
6 read the errror code and diagonse the problem and trouble shoot
7Check adopter cable is installed properly

Please list the steps to connect a Bluetooth speaker to your mobile phone. | Switch off the wifi share the devices through bluetooth
What according to you makes you a good candidate for customer service or technical support job? | I have  experience in this feild and enough knowledge both trouble shoot and handling the customer
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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