Subject: Tech Support Candidate - Satya Prakash Satys
From: Satya Prakash Satys <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 9 Sep 2021 00:07:03 -0400

Tech Support
Test

Name

Satya
Prakash Satys

E-mail

[email-masked]

Phone Number

(0129) 4051323

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute only using Metro

Where
do you currently live (area)

Faridabad

Which best describes your Technical Support capabilities

I've worked in Level 1 tech support

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows OS - Advanced
MS Windows -
Basic
Networking - basic
Networking - advance
Hardware -
Basic

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Chegg India Pvt Ltd

SME

45000

Previous
Employer 1

NSIC

Executuve Assistant

Aug2013

30000

Previous
Employer 2

CMS

Senior Help desk

July 2007

20000

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with customers over Email
Interacted with
customers over Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

1Check internet connection

2reset the modem

3refersh the system by restarting the computer

4Check lan cable installed properly

5.check proxy settiing in Google advance settimg

6 read the errror code and diagonse the problem and trouble shoot

7Check adopter cable is installed properly

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

Switch off the wifi share the devices through
bluetooth

What according to you makes you a good candidate
for customer service or technical support job?

I have
experience in this feild and enough knowledge both trouble shoot and handling
the customer

On a scale of 1 - 5 please rate your fluency in
spoken English

5