Subject: Tech Support Candidate - Rohit Kumar
From: Rohit Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 8 Sep 2021 23:39:46 -0400

| | Tech Support Test

Name | Rohit Kumar
E-mail | [email-masked]
Phone Number | (91) 9897701878
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Bareilly
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Indiamart | Associate | | 25000
Previous Employer 1 | Paraswall Putty | Customer service executive | | 20000
Previous Employer 2 | Reliance Jio | Customer service executive | | 22000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First I checked internet connection , and then I checked all connections all properly working .if still facing same issue , so I will check internet plan is active .
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Open Bluetooth speaker and mobile also and pairing with speaker, after a massage popups that your device is connected now.
What according to you makes you a good candidate for customer service or technical support job? | Customer satisfaction is main part for good candidate in customer services.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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