Subject: Tech Support Candidate - Saurav Kumar
From: Saurav Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 8 Sep 2021 20:19:54 -0400

| | Tech Support Test

Name | Saurav Kumar
E-mail | [email-masked]
Phone Number | (+91) 9911905065
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Laxmi Nagar
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Na | Na | Na | Na
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Interacted with International customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First I will suggest the user to check the the internet connection like wi -fi or LAN .if still problem is there then I will suggest to update the wifi driver of computer ,if problem still persist I will restart the computer

Please list the steps to connect a Bluetooth speaker to your mobile phone.

There are five logical step through which we can connect the bluetooth speaker with mobile phone
1.open the bluetooth in phone
2.open the bluetooth speaker
3.search for bluetooth devices nearby to you
4.Go to New device which are open to be paired
5.pair the divice ,
Your connection has established

What according to you makes you a good candidate for customer service or technical support job?

I have five qualities that makes me a good candidate for customer service or technical support
1 .I am a good listener
2.i like to help people
3.i am a good talking etiquettes and manners
4.i have patience
5.i like to talk with strangers

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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