Subject: Tech Support Candidate - Rohini Singh
From: Rohini Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 8 Sep 2021 18:24:18 -0400

| | Tech Support Test

Name | Rohini Singh
E-mail | [email-masked]
Phone Number | (91) 9650711132
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Ghaziabad
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Linux
Networking - basic
Hardware - Basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Barclays | Personal banker | 1month notice | 36000
Previous Employer 1 | Wipro | Admin | 2018 | 25000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First I will check what exactly the error is, if I am not aware of the error code , I will delete cookies,cache and history and restart the browser.

If this doesn't work either I would check my internet connectivity to see if it's working fine!

If everything seems to be good and still I am not able to access the news website, I would check the error code and will work accordingly.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | I would switch on the speaker first and will make sure that it's in pairing mode, now on the other hand I will turn on my mobile phone bluetooth and would start searching a new device for pairing. Once I find the device (bluetooth speaker) in the list, I will click to connect.
What according to you makes you a good candidate for customer service or technical support job? | Probing would be my first go because until we understand what exactly the issue is ,it is next to impossible to get it resolved.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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