Subject: Tech Support Candidate - Jitesh Rathi
From: Jitesh Rathi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 8 Sep 2021 14:32:25 -0400

| | Tech Support Test

Name | Jitesh Rathi
E-mail | [email-masked]
Phone Number | (+91) 9818010098
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | New Delhi
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Hardware - Basic
Speakers & Audio
VoIP
Programming language & Ms Office

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Chegg | SME computer science | N/A | Freelancer
Previous Employer 1 | Globallogic | Associate Analyst | 31 October 2019 | 15000/-
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Interacted with Domestic customers on Phone
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | I'll first try to refresh the page and see if it's work then after that I'll ping the website using command prompt and then if it still not work I'll check opening some other website if it still not working I'll check the LAN adapter settings if the internet is working or not after disconnecting & reconnect the network and then if still not work I'll check my router lights for network connection.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First turn on the bluetooth device so, the mobile phone can discover it then open the mobile phone settings go to bluetooth settings section and search for available device and then click on your bluetooth device to pair it with the mobile phone then click yes and then enter the passcode to complete the connection process then our bluetooth speaker will be connected with the mobile phone.
What according to you makes you a good candidate for customer service or technical support job? | Because I have a Bachelor degree in Information Technology I've studied a lot about technical devices in my studies and I've used a lot of Technical devices. I'm aware of most of latest gadgets and the technology and terms being used in a technical support job so I can easily understand the technical terms and problems with computer devices and perform the trouble shooting process to solve any technical problem.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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