Subject: Tech Support Candidate - gaurav shishodia Gaurav Shishodia
From: gaurav shishodia Gaurav Shishodia <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 8 Sep 2021 13:58:05 -0400

| | Tech Support Test

Name | gaurav shishodia Gaurav Shishodia
E-mail | [email-masked]
Phone Number | (0120) 9911896496
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Ghaziabad
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MacOS
Linux
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Uttam Industrial Engineering Pvt Ltd | IT Engineer | | 27000
Previous Employer 1 | Team Computers Pvt. Ltd. | Technical support engineer L2 | 13 April 2021 | 30400
Previous Employer 2 | Precision Infomatic (M) Pvt. Ltd | Senior System Engineer L2 | 12 April 2020 | 19000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First I will check I am connected to internet or not. If I am connected then I will try to open any other website and then I will check with my IT team. May be they have blocked some websites and may be NDTV website is one of them.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First I will Open settings then I go to Bluetooth option of my phone and turn it ON and simultaneously I will turn on my BT speaker and put it into pair mode then it will show in Phone BT Menu and I will pair that BT with my mobile phone.
What according to you makes you a good candidate for customer service or technical support job? | I feel happy to help people and I love to assist users when they stuck with some technical issue.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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