Subject: Tech Support Candidate - Narender Sharma
From: Narender Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 8 Sep 2021 13:53:48 -0400

| | Tech Support Test

Name | Narender Sharma
E-mail | [email-masked]
Phone Number | (+91) 7503391898
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Chhawla New Delhi- 110071
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Speakers & Audio
Ms Excel, Ms Word

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | M Wires (India) | Customer Support | 20/7/2021 | 18000
Previous Employer 1 | HQTS | Customer Support | 31/07/2020 | 15000
Previous Employer 2 | ECS | Customer Support | 17/11/2019 | 15000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First i will check my internet connection, then i will check, is this a wire problem or internet connection problem , then i will check wire, if website not start then i will open new tab and check other website. Is the other website work or not. If NDTV website not working so this is there problem and if other website not working i will restart my computer. Then website not work then i will telling problem to my senior.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First i will switch on Bluetooth speaker, then i will unlock the phone and go to the setting, then i will click on Bluetooth option and turn on the Bluetooth, then i will pair Bluetooth speaker to my phone.
What according to you makes you a good candidate for customer service or technical support job? | I love this work. I love satisfied to solve the customer query.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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