Subject: Tech Support Candidate - Rana Kundan
From: Rana Kundan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 8 Sep 2021 13:51:24 -0400

| | Tech Support Test

Name | Rana Kundan
E-mail | [email-masked]
Phone Number | (91) 9560470494
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | WNS Global Services | AM | | 65000
Previous Employer 1 | Mashreq Global Services | TL | 9th May 2021 | 60000
Previous Employer 2 | DBOI | Senior Analyst | 2nd Nov. 2018 | 51000

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Firstly i will check the internet has connected or not with the System. If internet has not connected and then connect system with internet.
If Internet is connected with System then I will refresh the page. If still getting below error then we have to follow below approach for rectify the error.
Make sure JavaScript is enabled.
Make sure Cookies are enabled.
Clear the cache and cookies from system.
Need to ensure web browser is up to date (Updated browser should be use)
Restart the web browser.
If still getting error then try a different web browser.
Thanks

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Below are the steps to connect a Bluetooth speaker to your mobile phone
Swipe down from the top of the screen.
Go to settings.
Tap the Bluetooth option.
Turn on Bluetooth.
A list of available devices will appear.
If your mobile phone is not listed, press the button on your phones that makes it discoverable – it's often a button with a Bluetooth symbol on it.

What according to you makes you a good candidate for customer service or technical support job? | Must have a strong characteristic and spirit for good and sound customer service. He/she should be able to work with people and must have strong communication skills. Must be able to establish a good working rapport with the customer quickly. It should be Reliability, Tendency to behave in an uncompromising and consistently honest, moral, and ethical manner.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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