Subject: Tech Support Candidate - Kobid Tiwari
From: Kobid Tiwari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 8 Sep 2021 13:33:39 -0400

| | Tech Support Test

Name | Kobid Tiwari
E-mail | [email-masked]
Phone Number | (91) 9811746306
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Uttam nagar West Delhi
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Canara hsbc obc life insurance company | Insurance Sales manager | Na | 31512
Previous Employer 1 | Hdfc bank | Deputy manager | 24/11/2020 | 38000
Previous Employer 2 | Coverfox insurance broking Pvt ltd | Sr sales consultant | 30/04/2019 | 27000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Step 1 - checking the url
Step 2- delete cookies
Step 3- change proxy in setting "network "

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step 1- open blue tooth device
Step 2- In setting find available device before that make sure my Bluetooth speaker is available for connection discoverable
Step 3- Once blue tooth is discovered then connect to the respected device

What according to you makes you a good candidate for customer service or technical support job?

4 yr experience in customer service in BFSI SECTOR helping customer to resolve their issues and cross sell new products of organisation.
Using techniques of sympathy and empathy.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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