Subject: Tech Support Candidate - Ajay Raghuwanshi
From: Ajay Raghuwanshi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 8 Sep 2021 13:30:07 -0400

| | Tech Support Test

Name | Ajay Raghuwanshi
E-mail | [email-masked]
Phone Number | (91) 9165828120
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Sohagpur
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Heritage xperiential learning school | Network engineer | 31 September 2021 | 22000
Previous Employer 1 | JBM | Desktop support Engineer | 31 july 2021 | 13500
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Check internet connection and if working then check with website

Please list the steps to connect a Bluetooth speaker to your mobile phone. | Open Bluetooth and and then turn on Bluetooth speaker and click on Bluetooth device name and connect device
What according to you makes you a good candidate for customer service or technical support job? | Good behaviour with customers
On a scale of 1 - 5 please rate your fluency in spoken English | 3

| |