Subject: Tech Support Candidate - Izajul Ahmed
From: Izajul Ahmed <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 8 Sep 2021 13:28:55 -0400

| | Tech Support Test

Name | Izajul Ahmed
E-mail | [email-masked]
Phone Number | (882) 2606793
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Dibrugarh
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Toyota Kirloskar Motors | Marketing In Charge/Event Manager | 30th April 2021 | 12000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Everytime I try to open the NDTV website on my PC's browser, a particular message appears on the screen which says, "An error occurred." I have faced such kind of issues with the browser a couple of times, before and I think, there's probably some problem with the internet connectivity. So, either I'll disconnect the Wi-Fi connection and re-connect it once, or restart the PC. After completing one of the two steps mentioned above, I'll again try to open the NDTV website and hope that this time the website might open up successfully, without showing any error messages on the screen.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Follow the steps below, to connect a Bluetooth speaker to a Mobile phone:-

1) Switch on your Bluetooth speaker.
2) Open the 'Bluetooth Connectivity' section in the 'Settings' on your mobile phone.
3) Switch on 'Bluetooth' on your phone to enable Bluetooth connectivity.
4) Seacrh for your Bluetooth speaker's name in the 'Available Bluetooth Device' section.
5) Tap on the name of your Bluetooth device appearing on the screen, in order to connect.

What according to you makes you a good candidate for customer service or technical support job? | I believe that I have good communication skills. In a good conversation, it's very important that one must listen to and understand it very well, what the other person is trying to express. And I am a good listener. Being said that, good listing quality is even important in customer service job in order to provide the customer, the best customer service experience. Apart from that I have good knowledge of technical things. I won't say that I am an expert in technical work, but I have good knowledge in every aspect of basic working of technical things. I have good problem solving quality and I know how to deal with different customers differently, according to their type on the basis of their talking style. So that I can help them by delivering them the best solution to what their issues or query is. The best part is that, I am very much comfortable in having a conversation with a stranger and at the same time making them also feel comfortable. So, I think I am a good candidate for customer service or technical support job.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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