Subject: Tech Support Candidate - Sunita Singh
From: Sunita Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 8 Sep 2021 13:23:29 -0400

| | Tech Support Test

Name | Sunita Singh
E-mail | [email-masked]
Phone Number | (99715) 9971599836
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | New Delhi
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Linux
Microsoft

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | PM Relocations Pvt Ltd | Manager | Working | 53k
Previous Employer 1 | Prism Education Pvt. Ltd | Coordinator | |
Previous Employer 2 | IBM Daksh | Executive | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Restart Chrome. ...
Restart your computer. ...
Check for malware. ...
Open the page in another browser. ...
Fix network issues and report website problems. ...
Fix problem apps (Windows computers only) ...
Check to see if Chrome is already open.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Open the Settings app.
Navigate to Connected devices, and turn on the Bluetooth toggle switch, if it's not enabled.
Select Bluetooth to view the options.
Select Pair new device to place the Bluetooth device in pairing mode.

What according to you makes you a good candidate for customer service or technical support job? | Problem resolving and customer satisfaction
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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