Subject: Tech Support Candidate - Gourav Negi
From: Gourav Negi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 8 Sep 2021 12:51:05 -0400

| | Tech Support Test

Name | Gourav Negi
E-mail | [email-masked]
Phone Number | (91) 9667160289
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Faridabad
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Linux
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Kvit solutions | Linux admin | 7/2/2020 | 10k
Previous Employer 2 | Ashtech infotech pvt ltd | Customer support engineer | 21/10/2020 | 9k

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Suppose problem would be internet issue (internet not working).

Website server might be down.

We can search in url such as https//www.ndtv.com

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Firstly you have to on Bluetooth speaker.
2. Then go to mobile setting and on the Bluetooth of mobile.
3. Then, you will get there list of Bluetooth devices name and you have to click on your  device. And then it will connect automatically.

What according to you makes you a good candidate for customer service or technical support job? | I have believe on my skills and experience of mine makes me good a candidate.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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