Subject: Tech Support Candidate - Shushant Sharma
From: Shushant Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 8 Sep 2021 12:18:17 -0400

| | Tech Support Test

Name | Shushant Sharma
E-mail | [email-masked]
Phone Number | (+91) 9999162816
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | New Delhi
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows OS - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | STJ Electronics Pvt Ltd | Assistant Manager | |
Previous Employer 1 | Fedex | Senior sales coordinator | 11/10/2017 |
Previous Employer 2 | IBM Daksh | Practitioner | 10/01/2015 |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Clear browser cache, history and cookies
Reset Chrome browser settings
Reset Wi-Fi Modem
Restart DNS client
Change IPv4 DNS Address
Disable "Experimental QUIC protocol" flag
Changing maximum allowed TLS version
Reset the Chrome profile Sync
Remove browser extension from Chrome
Reset TCP/IP
Scan your device for malware
Reinstall Chrome
Install another web browser

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step 1: Put the speaker in pairing mode. Switch on the speaker and long press the Bluetooth button on the device. ...
Step 2: Switch on Bluetooth on mobile phone. Go to settings in your phone (both Android and iOS) and select the Bluetooth settings option. ...
Step 3: Wait for the phone to connect.

What according to you makes you a good candidate for customer service or technical support job? | Responsible for overseeing the day-to-day operations of the team, distributing the workload evenly amongst staff and making sure motivation and performance levels are maintained and also responsible for achieving annually targets.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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