Subject: Tech Support Candidate - Divya Ojha
From: Divya Ojha <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 8 Sep 2021 11:54:24 -0400

Tech Support
Test

Name

Divya
Ojha

E-mail

[email-masked]

Phone Number

(91) 9599202655

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute only using Metro

Where
do you currently live (area)

Delhi

Which best describes
your Technical Support capabilities

I don't have Tech Support
experience, but I am confident with my skills I can do it

Please
tell us which areas below are you comfortable and confident in your support
abilities: (select all that applies)

MS Windows OS - Advanced
MS
Windows - Basic
Networking - basic
Networking - advance
Speakers &
Audio

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Wipro

Processor

Currently working

22234

Previous
Employer 1

Tata motors finance

Sales coordinator

18 Nov
2019

18000

Previous Employer 2

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with customers over Email
Used a case
management tool

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

First of all, check the network availability,
then clear all cookies and run temp %, also will do check the restricted
websites on the same

Please list the steps to connect a
Bluetooth speaker to your mobile phone.

Turning on
the bluetooth on my device and search for the nearest bluetooth.

What
according to you makes you a good candidate for customer service or technical
support job?

Customer should be well satisfied with
us.

On a scale of 1 - 5 please rate your fluency in
spoken English

4