Subject: Tech Support Candidate - Ila Mathpal
From: Ila Mathpal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 8 Sep 2021 11:27:22 -0400

Tech Support
Test

Name

Ila
Mathpal

E-mail

[email-masked]

Phone Number

(99582) 80224

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute using other transport like
Rickshaw

Where do you currently live (area)

Noida

Which best describes your Technical
Support capabilities

I don't have Tech Support experience, but I
am confident with my skills I can do it

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows - Basic
Speakers &
Audio

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Univo edtech LLP

Admission Counselor

NA

26
k

Previous Employer 1

HCL

Admission Counselor

9-03-2016

21 k

Previous Employer 2

NA

NA

NA

NA

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your
browser, and you get an error. As a computer user, please tell us all the steps
you will take in logical order to troubleshoot the problem. Please answer in
Grammatically correct english.

If I get such an error
following steps can be taken to troubleshoot:-

1) Refresh the browser or web page.

2) Try opening in a different browser or new tab if error persists.

3) Finally if it doesn't work for you, restart the system, and then try opening
the website once it reboots.

Please list the steps to connect a
Bluetooth speaker to your mobile phone.

First of
all go to the mobile settings and open the bluetooth, then start pairing with
the speaker which has been precharged, once the pairing is successful, go to the
music player and start playing your favourite tracks one by one

What
according to you makes you a good candidate for customer service or technical
support job?

I have good spoken and listening skills, can
speak good English and interact with different people.

On a scale of 1 - 5
please rate your fluency in spoken English

5